Your gym's processes, role by role.
You asked us for help organizing the gym's day-to-day. Here it is: how each role's work is done, taught step by step with short videos, practice and an exam. From choosing well who you hire to being excellent at the front desk.
Opening the gym, step by step.
This is what a lesson looks like: a short video that shows what to do and in what order. This one is from Front desk, for whoever opens in the morning.
- Arrive with time to spare and check the door before opening it.
- Switch off the alarm and turn on the lights zone by zone.
- Air conditioning, music and screens.
- Walk through the gym floor, the changing rooms, the showers and the toilets.
- Computer, login and till, and the door open on time.
The work of every role, already explained.
Seven learning paths, one per role. Each makes clear how the work is done in a gym, including what nobody usually explains. Newcomers learn it from scratch and the rest of the team works to the same standard. Using Fitmewise is only one part: seven out of ten lessons are about the job itself.
- Front desk: opening and closing the gym, welcoming whoever walks in, taking payments without mistakes.
- Sales: the first call, the guided tour, which fee to offer.
- Specialist: the first appointment, the initial interview, their room tidy and clean.
- Maintenance: the opening round, cleaning by zones, what to do when a machine fails.
- Accountant: where money comes in and goes out, reading a cash register closing, reconciling payments.
- Administrator: writing the job ad, screening applications and choosing well who to hire; the till; what to check every morning.
- Manager: the numbers of each branch, pricing, choosing and leading their Administrators.
- The whole team: what a gym lives on, why people sign up and why they leave.
Video, practice and exam.
Over 800 short lessons, inside the Dashboard. Each person sees only the learning path for their role and moves at their own pace.
- Each lesson: a video, the written explanation, a practice task to do at the gym and questions with instant feedback.
- Three levels per role. Each level ends with an exam.
- A verifiable certificate for each level passed.
You know who has learned what.
A dashboard per branch with each person's progress: lessons completed, grades and exam attempts. It helps you welcome newcomers and know who is ready for more.
- Team progress by branch.
- Grades and attempts for each exam.
- Certificates issued per person.
What people tend to ask about this module
Does it teach how to use Fitmewise?
It does too, but that's the small part. Most lessons teach the job: how to open the gym, how to handle a complaint, how to show the gym to a visitor.
Is previous experience needed?
No. The first level of each role starts from scratch, designed for the first day on the job.
Where is it viewed?
In the Fitmewise Dashboard, with each team member's own account. There is nothing to install.
How do I get it?
It's an additional Gem that is activated per branch.